FAQ

Npoker FAQ – All Your Questions Answered in One Place for Bangladeshi Players

Forgot your password? Not sure how KYC works? Wondering if there are withdrawal fees? Whatever your question about npoker — you'll find the answer below.

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No worries — recovering your password on npoker is quick and easy. Just follow the steps below:

1
Go to the login page/login Open the page and click the "Forgot Password?" link.
2
Enter your registered mobile number – Enter the 11-digit number you used when registering.
3
Get OTP – Enter the 6-digit code sent to your mobile. The code is valid for 5 minutes only.
4
Set New Password – Create a new password with at least 8 characters, including one number and one special character.
If your mobile number has changed or you didn't receive the code via Live Chat Contact us. Our support team will manually assist you by verifying your identity via NID or passport.

When you log in to npoker, you'll find a dedicated section in the betting area for "Live Score" tab. Here's what you'll find:

FeatureDescription
Real-Time ScoresUpdates every 5–15 seconds
Live StreamingLive video for selected events (requires account balance)
In-Play BettingPlace bets as the action unfolds, live score and all
Match StatisticsWickets, run rate, and ball-by-ball updates
To watch live streaming, your account must have a minimum balance of ৳100 Balance must be maintained. Streaming may not be available for all events — but real-time scores are always accessible. View Betting Page

KYC (Know Your Customer) is the process of verifying your identity. It's done to keep your account secure, and once completed, you won't need to do it again.

Required Documents:

National ID Card (NID) — Clear photos of both the front and back. Or Passport Photo from the bio page.
Selfie — A photo of you holding your NID while looking directly at the camera.
Payment Method Verification – A bKash/Nagad/Rocket screenshot showing that the number belongs to you.

Deposit Method:

Upload directly to the "Verification" tab in your account settings. Typically 3–24 hours verification is completed. For urgent cases, let us know via Live Chat.

Make sure your photo is clear and not blurry. All information on your NID must be legible. Blurry images will be rejected and you'll need to resubmit.

On npoker, primarily Decimal Odds is straightforward to understand. Odds tell you how much you'll receive in total for every BDT 1 wagered if your bet wins.

OddsBet AmountTotal payout if you winProfit
1.85৳1,000৳1,850৳850
2.00৳500৳1,000৳500
3.50৳200৳700৳500

The calculation is simple: Stake × Odds = Total Return. Odds never go below 1.00 — 1.01 is the lowest-risk bet, where your chances of winning are higher but the profit is smaller.

You can switch to Fractional (2/1) or American (+200) format in Settings. That said, Decimal is the simplest — and the most popular choice among Bangladeshi players.

Yes, npoker's Live Casino features real dealers — actual people who deal cards or spin the wheel in front of a camera. You play from the comfort of your own screen.

Best games for beginners (low minimum bet):

🃏
Baccarat – Minimum bet ৳50. Simply pick Player, Banker, or Tie. The easiest Live Casino game to get started with.
🎡
Roulette – Starting from ৳20. Bet on red/black or odd/even for close to a 50% chance of winning.
♠️
Blackjack — Minimum ৳100. Get as close to 21 as possible without going over the dealer's hand.
To play Live Casino Stable internet connection required. Lowering the video quality on mobile data will reduce your data usage. View on Games page

Npoker's settlement policy is straightforward and applies across the board:

ScenarioBet Outcome
Match Fully CancelledFull stake refunded (void)
Fewer than the allocated overs (rain/DLS)Bets remain valid if the result is determined by the DLS method
If at least the specified overs have been bowledThe bet is settled once that amount has been wagered
Rescheduled on the same dayThe original bet stands
Venue ChangeThe bet remains valid (if played in the same format)

A void bet generally means Within 24–48 hours Returns to the main wallet. For any issues, contact us via Live Chat with your betting reference number.

Npoker does not charge any processing fee for withdrawals. However, your payment gateway's own transfer fees may apply.

Payment MethodMinimumMaximum (Daily)Processing Time
BKash৳500৳50,00015 minutes – 1 hour
Nagad৳500৳50,00015 minutes – 1 hour
Rocket৳500৳30,00030 min – 2 hours

Your first withdrawal may be held until KYC is complete. VIP Gold and Platinum members enjoy higher daily limits and priority processing. Withdrawals between 11 PM and 6 AM may take slightly longer.

Bonus Balance withdrawing from the bonus wallet requires meeting wagering requirements. Funds in your main wallet can be withdrawn at any time.
Support Channels

How to get help when the FAQ doesn't have your answer

Live Chat Support

Chat with us in Bangla, 24/7. We typically respond within 1–3 minutes.

Email Support

For complex issues, email us at support@npoker.ws. You'll receive a detailed response within 24 hours.

WhatsApp Support

Support is also available on WhatsApp via a dedicated number — expect response times as fast as Live Chat.

Live Chat — Fastest

Click the chat icon at the bottom right of any page. It's the fastest way to get help with anything urgent — KYC, payments, or games.

Avg. response time: 2 minutes
Email – for detailed assistance

Email is the best option when you need to send screenshots or documents. For complex account-related issues, always reach out via email.

Avg. response: 4–8 hours
Learn More

More essential things to know about npoker

Npoker is a fully Bengali platform built for players in Bangladesh. Every step — from registration to withdrawal — is explained in Bengali. Still, new players often have questions, and that's exactly what this FAQ page is here for.

The most common questions are about password resets, KYC verification, and withdrawals. If you've forgotten your password, you can set a new one in just 3–5 minutes using a mobile OTP. KYC only needs to be done once — upload a photo of your NID or passport and get approved within 24 hours.

Odds can be confusing for many bettors. npoker uses the decimal format, which is simple — just multiply your stake by the odds to get your total return. If a match is cancelled, your stake is refunded, so there's nothing to worry about.

Live Casino can feel intimidating at first, but Baccarat is a great place to start — it's easy to pick up. You can begin with as little as ৳50, and real dealers who speak Bengali are available.

This FAQ page should be your first stop for any question. If you don't find what you're looking for here, our Live Chat team can help you within 2 minutes.

Gaming is for players aged 18+ only. Play for entertainment, Responsibly
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Registration is free, the bonus is 100%, and support is always available in Bangla.

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